Terms of Service

These Terms of Service ("Terms") govern your access to and use of Luvelano Studio and the website at https://luvelano.com (together, the "Service"). The Service is operated by OnestoMedia B.V. ("Luvelano", "we", "us"), registered with the Dutch Chamber of Commerce under number 90709063, Heerjansdampad 9, 6843 HT Arnhem, the Netherlands. By creating an account or using the Service, you agree to these Terms.

1. The service

Luvelano is an AI product-image tool. You upload your own product photos and the Service generates studio packshots, lifestyle scenes, videos, upscales and images featuring AI-generated models, in which your product is intended to stay identical. Generation is performed by third-party AI providers on our behalf.

2. Eligibility and accounts

You must be at least 18 years old and able to enter into a binding contract to use the Service. You are responsible for keeping your login credentials secure and for all activity that takes place under your account. Notify us promptly at nick@onestomedia.nl if you suspect unauthorised use.

3. Subscriptions, billing and cancellation

• Paid plans are billed in advance on a recurring basis (monthly or annually) through our payment processor, Stripe. Prices are shown on our pricing page and may be exclusive of VAT where applicable.
• Your subscription renews automatically for the same period unless you cancel before the end of the current billing cycle. You can cancel at any time from your account; access continues until the end of the paid period.
• Except where required by mandatory consumer law, payments already made are non-refundable. Generation quotas that reset per period do not roll over.
• We may change plans, features or prices. We will give reasonable prior notice of price increases affecting your active subscription, and the change takes effect at your next renewal.

4. Your content and licence to us

You retain all rights in the product photos, brand materials and other content you upload ("Your Content"). You grant us a limited, worldwide, non-exclusive licence to host, process and transmit Your Content to our AI providers solely to operate and provide the Service to you. You represent that you have the rights to upload Your Content and that it does not infringe the rights of others.

5. Generated images and ownership

Subject to your compliance with these Terms and payment of any applicable fees, you own the images and videos the Service generates from Your Content ("Output") and may use them for commercial purposes. Because AI models can produce similar results for different users, we cannot grant you exclusivity over any particular Output, and we may generate comparable images for others.

6. AI-generated content and your responsibilities

All Output is AI-generated and any human models are fictional. Each image is marked as AI-generated in a machine-readable way. When you publish Output — for example in advertising or on a webshop — you are responsible for any disclosure required under applicable law, including the EU AI Act and the Dutch Advertising Code. See our AI Transparency page for details.

7. Acceptable use

You agree not to use the Service to:

• upload content you do not have the rights to, or that infringes intellectual property, privacy or publicity rights;
• create images that impersonate a real, identifiable person, or that are unlawful, deceptive, defamatory, hateful or sexually explicit;
• misrepresent AI-generated Output where disclosure is legally required;
• attempt to disrupt, reverse-engineer, scrape, or circumvent usage limits or security of the Service.

We may suspend or terminate accounts that breach this section.

8. Third-party services

The Service relies on third parties (including Supabase, fal.ai, Stripe and Anthropic) to function. Your use of the Service is also subject to those providers' terms where relevant. We are not responsible for third-party services outside our control.

9. Availability and changes

We aim to keep the Service available but do not guarantee uninterrupted or error-free operation. We may modify, suspend or discontinue features, and we may perform maintenance that temporarily limits access.

10. Warranties and limitation of liability

The Service and all Output are provided "as is" and "as available", without warranties of any kind, to the maximum extent permitted by law. We do not warrant that Output is free of similarity to other works or suitable for any particular purpose. To the extent permitted by law, our total liability arising out of or relating to the Service is limited to the amount you paid us for the Service in the twelve months before the event giving rise to the claim. We are not liable for indirect or consequential loss. Nothing in these Terms limits liability that cannot be limited under mandatory law.

11. Indemnity

You agree to indemnify Luvelano against claims arising from Your Content, your Output, or your use of the Service in breach of these Terms or applicable law.

12. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you breach these Terms or where required by law. On termination, your right to use the Service ends; provisions that by their nature should survive (such as ownership, disclaimers and liability) continue to apply.

13. Governing law and disputes

These Terms are governed by the laws of the Netherlands. Disputes will be submitted to the competent court in the Netherlands, without prejudice to any mandatory rights you have as a consumer in your country of residence.

14. Changes to these Terms

We may update these Terms from time to time. We will update the "Last updated" date above and, for material changes, provide reasonable notice. Continued use of the Service after changes take effect constitutes acceptance.

15. Contact

Questions about these Terms? Contact us at nick@onestomedia.nl.